Warning: This is long and tedious.
See, I bought a couple of tickets to the U2 show in... Norman, Okrahoma the other day. Yeah, I know. But I'll be in Chicago the weekend they're in Dallas, with frikkin' MUSE. Instead, I see them with the Black Eyed Peas, who I used to like, before they got Fergie and just started making butt dancing music.
But I digress.
So, I messed up, as you'll see. The fix should have been easy, but given it was Ticketbastard I was dealing with, and given that I was probably being punished for going to Norman, Okrahoma... well, you'll see.
Customer (Rob Hill)04/17/2009 11:40 AM EDT
Hi,
After my first purchase attempt returned an error message, I got in a rush to get my order entered, and didn't notice it had my old address in my profile.
I am now in #221, NOT #335 (I just changed my profile). My tickets will be delivered US Mail - can you please confirm they'll be sent to the proper address?
Thanks
* Subject* After my first purchase attempt returned an error message, I got in a rush to... * Discussion Thread* * (Alejandro_ZYS797)* 04/18/2009
09:43 PM EDT
Dear Rob,
Thank you for contacting us regarding order number 9-24547/DAL. We regret any inconvenience you have experienced. Our goal is to have tickets in the home of our customers within two weeks of an order being placed. However, all delivery times are approximate and sometimes delivery may be delayed. If earlier delivery is desired, we do offer the options of UPS shipping to the credit card billing address, as well as TicketFast delivery to your e-mail address for most events. An additional fee is assessed for both of these
delivery methods.
If you do not receive your tickets within 48 hours of the event, please contact us, and we will make arrangements to have replacement tickets held for you at the box office Will Call window on the day of the event.
You may confirm the status of your order (as well as your seat locations, venue, performance date, fulfillment status, total charges, etc.) by visiting My Ticketmaster on Ticketmaster.com. Simply sign in by clicking the My Ticketmaster link located near the top right side of the page to view your Order History.
Thank you for using Ticketmaster, where we continually strive to provide World Class Service to every customer, every day! We really appreciate your business, and hope we were able to resolve any problems or answer any questions you had. Please reply to this email if we may be of further assistance.
Sincerely,
Alejandro_ZYS797
Customer (Rob Hill)04/22/2009 03:25 PM EDT
Incident created due to reply to expired incident 090417-000728.
Thanks, but this didn't really respond to my issue - I simply need to know if these are being sent to the correct address - 2121 Dickson Dr. #221, rather than #335. I know that if I don't get them, I can contact you and have them held, etc., but I'd rather not go through all that, or risk driving from Austin, Texas and having some issue.
Thanks,
Rob Hill
(Roxanna_ZYS792)04/22/2009 03:45 PM EDT
Dear Rob,
Thank you for contacting us regarding order number 9-24547/DAL. The mailing address provided at the time of purchase and that paired up with the billing address of the credit card used for purchase is as follows:
ROB HILL
2121 DICKSON DR
APT 335\
AUSTIN, TX
78704-4791
Since the incorrect apartment number is set on the order, your tickets may not arrive in a timely manner or may be sent back to us for non-delivery. If such is the case, we will be able to place your tickets at will call to be picked up the day of the event.
Thank you for using Ticketmaster, where we continually strive to provide World Class Service to every customer, every day! We really appreciate your business, and hope we were able to resolve any problems or answer any questions you had. Please reply to this email if we may be of further assistance.
Sincerely,
Roxanna_ZYS792
Rob Hill 4/22 3:15PM
Thanks. Nothing personal to you customer service reps, but I can't help but wonder what a $8.10 "convenience fee" per ticket is for when a small change could have been made when I brought it to your attention shortly after the transaction, which would have avoided all this.
I guess when you have control of the shows I want to see, this is just the way it is...
If you can pass this along to someone, I'd appreciate it. I certainly hope there won't be an issue - I'm coming a long way for this show.
Thanks,
Rob Hill
(Isaiah_ZYS686)04/22/2009 04:21 PM EDT
Dear Rob,
Thank you for your e-mail. The convenience charge covers costs that allow Ticketmaster to provide the widest range of available tickets while giving you multiple ways to purchase. Tickets are available in many neighborhoods via local ticket outlet locations, our local charge-by-phone network and online at Ticketmaster.com. Tickets can be purchased through at least one distribution channel virtually 24 hours a day. The convenience charge varies by event and is determined by negotiations with arena operators, promoters and others based on costs for each event.
Also, the convenience charge will vary depending upon where you purchase the tickets. There is typically no convenience charge when you drive to a box office to purchase tickets. A convenience charge is applied when you purchase from the Internet, phone or ticket outlet (e.g., at your local department store) and this charge may vary depending upon Ticketmaster's local agreements with the venues, promoters and outlet partners.
Thank you for using Ticketmaster, where we continually strive to provide World Class Service to every customer, every day! We really appreciate your business, and hope we were able to resolve any problems or answer any questions you had. Please reply to this email if we may be of further assistance.
Sincerely,
Isaiah_ZYS686
Rob Hill 4/22 4:22PM
Oh, please spare me the boilerplate. The majority of businesses don't charge for "convenience fees" - they're subsumed into the overhead, which, given ticket prices, Ticketmaster should be substantially covering, particularly given the monopoly they seek to expand with their LiveNation merger.
Furthermore, customers don't have the option to avoid the convenience fees as your email suggests - as your own website says, "All Retail Outlet sales are subject to geographic restrictions." Can I buy a ticket to U2 in Norman, Oklahoma at an Austin retail outlet, and what would the fee be?
Of course, you offer the ticket auctioning option, just like you did for the Springsteen show.
As a musician, a fan of music, and an attorney, I hope for the good of everyone that not only does your proposed merger fail, but that it leads to further action against your company, that we've been pawns to for too long. I won't be purchasing any more tickets from Ticketmaster - if I have to miss the shows I really want to see, it will be worth saving the cost to my pocketbook, and my soul.
No thanks,
Rob Hill
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