Years ago, I ran my first marathon, and days later, announced on my blog that I was quitting my job, and indeed, the law altogether. My boss, a regular reader of both my blog and my waning interest in my work, accepted my apparently pending resignation.
In the early sunmer months after that, I gave both landscaping and unemployment a try, but found both occupations tiring and dehydrating. Eventually, a friend connected me to a job on the fringe of the legal industry, and I took it. People would ask what I did in my new job, and I would try to tell them, but invariably, most of them had to ask me again every time they talked to me, because my new station in life was so wonderfully non-descript and unmemorable.
What I did was this: I worked as a temporary contract employee for a public relations firm that did not only PR work, but litigation support for, a law firm engaged in a certain major lawsuit.
That description, of course, really explained very little, but is still more than most people really wanted to know.
Modern companies and bureaucracies, the type that tend to get sued a lot, produce tremendous amounts of documents. Sue one of them, and many of those documents become legally discoverable. Discovery is the nasty, brutish lead-in to the sort of finer, highly intellectual combat people mistakenly think attorneys engage in. Each side asks for just about everything possible from the other side, largely to increase the annoyance value. And the other side is often happy to oblige, also largely for the annoyance value, handing over enough material to fill the offices of opposing counsel, to line the walls and cover the fine mahogany tables in once-stately and pristine conference rooms, and sometimes, enough to fill warehouses.
In the days of L.A. Law and the lawsuits against Joe Camel, legal discovery became almost medieval in its scale, tactics, and absurdity. Thirty-pound bankers boxes of memoranda were hurled great distances into the midst of opposing counsel by catapults and trebuchets. Filing cabinets of boiling, sticky records were poured over the ramparts of law firm to burn and vex the advancing hordes of lawyers.
Things changed, of course. Younger attorneys stopped wearing pleated pants in favor of flat fronts, tassels began disappearing from loafers in favor of squared toes, a Lexus in the hand became as good as a Benz in the bush, and emails and their attachments began to exponentially overwhelm paper in volume. Disk drives and terabytes largely replaced boxes and paper.
A whole weird branch of the legal industry has developed to accomodate this new electronic reality, like yet another underbelly on a multi-bellied snake, and a new lawyer subculture has been spawned. $375 an hour attorneys don't want to waste time looking for needles in mind-numbingly dull haystacks. There are, however, masses of attorneys flooding the world that are sliding below the industry's radar: new lawyers waiting for their bar exam results; transplants not licensed to practice in their new home state; attorneys lacking the common sense or personality to hold a job; and, of course, lawyers that burned out on a profession they never wanted in the first place, who decided to quit without the benefit of "having another job lined up" or "savings."
So, falling into at least two of those categories, I fell into the the world of legal document review. In that first job, there were thousands and thousands of emails, electronic, and scanned documents managed by a piece of popular litigation document management software. I say "popular" in the same way I would use the word to describe a heavily-used brand of commercial-grade weevil poison, acoustic ceiling tile, or urinal cakes.
I sat at a computer, read each document, and checked one of four boxes to indicate that a document was: irrelevant; relevant; legally privileged but irrelevant; or legally privileged and relevant.
That's pretty much it. Well, I did other things.
I looked out the huge window I sat in front of. It was like sitting in the nose of an old bomber, with the world panoramic around me. It looked south down Congress Avenue, the asphalt emotional center of Austin - I could sense the big, pink granite capitol building just north of us, out of sight, and I could feel the lake glimmering just out of sight to the south of us.
I watched clouds move behind the big chocolate-brown building across from me, and I often wondered how tall the giant, unnecessarily-generic-looking white address numbers on the top are. My best guess was 12 to 15 feet.
I watched bike messengers pedal down the middle of the street, talking to each other before peeling off down side streets. I would recognize some of them - Ben, temporarily on his classic Bianchi road bike (in "Celeste" green, of course), while his single-speed bike was out of commission. I'd see the one guy with the nice unlabeled red track bike. From my glass Olympus, they moved below in complete smoothness and silence, like birds gliding in a slight breeze that I often thought I could hear, only to discover it was the air conditioning that kept the office like a meat locker.
I would chat with my three officemates. At times, we had group activities. One week, Tricia discovered my middle name was Earl, and the others decided that we all needed trailer-park names. Jolene, Lurlene, and I couldn't come up with one for Lee, though "Lee" itself almost worked, so Lurlene got on the department of corrections website to look at the names of women on death row. We didn't find a good, really unique name, but it kept us occupied for a while.
The documents we reviewed were entirely emails produced by a high-tech company. They were a mix of dull and arcane babbling about hardware and code and cost centers, co-mingled with forwarded inspirational crapmail, urban legends, tasteless jokes, and pornography.
We had every email generated, sent, and received by this company, over a terabyte of information. Reading it all sometimes went beyond a mere voyeurism. A person only shares so much with another, maybe just this piece of information, but there will always be someone else that gets another piece. The entire web of communication, business and personal, played across my monitor, and I knew far more than any one of the emailers does. Eventually, I began to feel sort of omniscient, looking down on this little universe as a god would.
The thing is, as a god, I would never create a world like this, unless I was doing it merely to have something to test plagues and floods and massive meteor strikes on.
It's largely a world of nonsense, a complete sham.
The first thing I noticed was the persistent and frequent use and abuse of the word "leverage." I've always thought the word itself is nothing more than a bit of MBA-generated gibberish. But, if it's to be used at all, it should convey the idea of using one thing in such a way that gaining an advantage is an indirect consequence. For example, I could say that I am going to leverage my friend's relationship with the bartender to get myself a free beer.
At this company, however, "leverage" had simply supplanted the word "use." I actually saw emails where someone suggested they leverage an assistant to bring in some lunch. Again, if the suggestion was that making a sacrifice of an assistant might please the lunch god in such a way to make tacos appear, then I'd give them a pass. But this is not what they meant, not at all.
Unfortunately, the word appears to be the hot buzzword of this early millennium, much like "monotheistic" was in the previous one. It was not uncommon to see it levera... used as many as four to five times in a single paragraph.
Nouns were routinely transformed alchemically into verbs, continuing a trend that started innocuously enough with words like "access". Now, apparently, people do "costing," and other vile nouns to each other.
It doesn't seem to matter that a perfectly good, often shorter word already exists in the english language. It is apparently more important to exhibit proactive wordification than to leverage existing language, so the perfectly good words are discarded in favor of stupid new ones, much to the chagrin of observers - or rather, "observants" - like myself.
People are no longer hired, but rather they're "onboarded," clearly intended to convey a much more Love Boat-ey Big Happy Family vibe, at least until someone comes in with a gun and lots of ammunition.
This sort of spin must be fooling someone, if only the people doing the spinning, because it's obviously the only way these people can communicate. There was an awful lot of nurturing and advancing, enhancing and empowering. I have to assume stuff wouldn't seem like such nonsense if i had a marketing degree, or a substantial lobotomy:
"From an expectation perspective, it is not realistic that i will have it to you by Monday..."
"The key is what is under the hood and gaining traction with significant partners that can fully leverage your professional services resources so your software model can quickly scale."
"I am not suggesting plagiarism, only creative, thought-provoking use."
Yet, for all of this hideous linguistic creativity, many of these people were clearly incapable of forming complete, sensical sentences. The words "their" and "there" followed some sort of strangely relativistic laws. Meanwhile, apostrophes are a matter of quantum mechanics, governed by a grammatical uncertainty principle, always popping in and out of time and space without any real predictability, rhyme, or reason. You could only believe that there was a universe where they were all properly situated and living happy, unabused apostrophic lives.
I always felt it was to easy and oversimplistic to demonize corporate America, but reading its emails convinced me that corporate america is indeed a demon universe that is constantly creating itself in its own image. The serfs in the particular corporate city-state I was looking in on were apparently encouraged to identify themselves by the role they play in their little society, "messaging" cryptic, if not nonsensical, taglines (all typos are copyright of the original authors):
"I integrate promotional strategies to generate awareness for our product."
"I passionately communicate the value of our enterprise to empower our clients to revolutionize their customers experience."
"I apply technology to our solutions because your Customers Really Matter."
"I apply the verve that helps my clients and colleagues visualize our enterprise's empowerment solutions."
"I enable a transparent and responsive structure of communication between my clients and their projects."
"I help my clients realize [our company's] full potential in helping them to compete in their market space by delivering World Class Professional Service."
"I engage the demands of the market place to deliver an empowered experience that benefits the client through increased profitability and customer delight."
The thing is, these identities and this language really seemed to point to some worldview in which an MBA textbook on total quality management was the Bible.
"I have failed to execute on my personal objective. I had promised to hold public praise for those who go above and beyond the call. My apologies to everyone, for allowing external factors to affect my commitment to you," from a "client advocate" whose mission in life is to "passionately create and nurture dynamic, scalable technologies that empower our clients to succeed."
It got to the point that I was starting to become really despondent about the state of not only the english language, but of humanity itself. Then, in a batch of emails from one employee, I found a trend of personal emails mixed in. Emails to and from the kids in college. They enjoyed the visit. Another lost his credit card - was he supposed to, like, call the company or something? His wife was suffering from severe headaches.
Then, around Christmas a few years ago, there were emails to friends, to coworkers, letting them know in varying tones and with varying degrees of formality, that his wife had been diagnosed with a pair of brain tumors.
When I finished a batch of five thousand documents, I'd be assigned a new one, and they were not always consecutive. I'd watch the numbers creep upwards towards the end of one batch, like watching the clock approach the hour during an episode of a television show, and I would hope that each email would be the one to tell the end of the story - if his wife recovered, if she lived or died.
But at document #140,000, the very last of a batch, she was still in chemo, though stepping down from a more aggressive phase of it. The next batch pulled me thousands of documents away, threw me backwards several years, to a time when his two kids weren't in college yet, before his mother went into assisted living, and when his wife was healthy, and he was primarily focused on coming up with an inane little motto that would uniquely identify him in his email signature block.
I moved on to another document review project at a different employer before I ever found how his story ended. But for a while, in a time when my own future was so uncertain, it was as if I knew his future, or a good piece of it, in my electronic omniscience. I wanted to warn that 2002 version of him, to reply to one of the old emails and reach who he was then, but I didn't know what I would say.
So, I would sit, and work, and stare out into the world moving quietly around me. I would see what was then my now, the present, constantly becoming the past, stretching out towards the river before me. A flight of motorcycle cops guiding a truck with a car on a flatbed trailer down Congress Avenue, filming a scene from the Quentin Tarantino movie I would see a year later. I could see the actors in the car, the interior lit by fake sunlight that was brighter than the daylight outside. A couple of bike messengers sitting on a bench in the shade. Hundreds of lives moving up and down the sidewalks. People in the building across from me, under the big white numbers, working, chatting, flipping through the Internet, talking on the phone, all those lives on view like fish in an aquarium.
I sat, in my godlike omniscience and impotence, and I saw futures past in black and white, the endings just as unknown to me, but all in there somewhere, and I clicked, clicked, clicked - irrelevant, irrelevant, irrelevant.
